At Whimset, we value your trust and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how Whimset (“Whimset,” “we,” “us,” or “our”) collects, uses, shares, stores, and protects your personal information when you visit our website, make a purchase, contact our customer care team, or otherwise interact with us.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
The information we collect depends on how you interact with Whimset and may include:
Contact Information
Your name, email address, telephone number, billing address, shipping address, and other contact details you provide.
Order and Transaction Information
Details about the products you purchase, order history, payment status, discounts, returns, exchanges, delivery information, and customer service requests.
Payment Information
Payments are processed through authorized payment providers. Depending on your selected payment method, these providers may collect your payment card or financial information.
Whimset does not generally receive or store your complete payment card number.
Account Information
If you create an account, we may collect your login details, saved addresses, order history, preferences, and other account-related information.
Customer Care and Communications
We collect information you provide when you email us, submit a contact form, request a return or exchange, leave a review, participate in a survey, or otherwise communicate with our team.
This may include photographs or videos submitted to document a damaged, defective, or incorrect product.
Website and Device Information
When you visit our website, we and our service providers may automatically collect information such as:
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Your IP address
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Browser and device type
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Operating system
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General location derived from your IP address
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Pages viewed and links selected
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Products viewed or added to your cart
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Referring website
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Date and time of your visit
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Cookie and similar technology identifiers
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Website interaction and performance information
Marketing Preferences
We may collect information about whether you have subscribed to promotional emails, your communication preferences, and how you interact with our marketing messages.
2. How We Collect Information
We may collect personal information:
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Directly from you when you place an order, create an account, contact us, or subscribe to marketing communications
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Automatically through cookies and similar technologies when you use our website
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From payment processors, delivery carriers, warehouses, and fulfillment providers
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From analytics, advertising, fraud-prevention, and other business service providers
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From social media platforms when you interact with our content or advertisements
3. How We Use Your Information
We may use personal information to:
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Process and fulfill orders
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Confirm payments and transactions
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Arrange shipping, delivery, returns, and exchanges
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Send order confirmations, tracking updates, and service notifications
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Respond to product questions and customer care requests
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Manage customer accounts
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Detect and prevent fraud, misuse, or security incidents
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Improve our website, products, services, and customer experience
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Understand website performance and shopping behaviour
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Personalize content, product recommendations, and advertising
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Send promotional communications when you have provided consent or when otherwise permitted by law
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Maintain business, tax, accounting, and transaction records
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Enforce our policies and Terms of Service
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Comply with applicable laws, regulations, legal processes, and government requests
We will not use your personal information for a materially different purpose without obtaining any additional consent required by applicable law.
4. How We Share Personal Information
We may share personal information only when reasonably necessary to operate our business, provide our services, protect our customers, or comply with legal obligations.
Payment Providers
Payment processors, banks, and financial service providers may receive the information required to process payments, refunds, and fraud-prevention checks.
Shipping and Delivery Partners
Carriers, warehouses, fulfillment providers, and delivery partners receive the information needed to prepare, ship, track, and deliver your order.
Technology and Business Service Providers
We may work with service providers that support:
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Website operation and maintenance
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Customer service
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Email and communication services
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Data storage
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Analytics and performance measurement
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Accounting and recordkeeping
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Security and fraud prevention
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Other necessary business operations
Marketing and Advertising Partners
Subject to your privacy choices and applicable law, we may share limited information with advertising or analytics partners to measure campaigns, understand website activity, and provide more relevant content or advertising.
Professional Advisers
We may share information with accountants, lawyers, insurers, auditors, and other professional advisers when reasonably necessary.
Legal and Safety Purposes
We may disclose information if required by law or if we reasonably believe disclosure is necessary to:
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Comply with a legal obligation or government request
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Protect the safety and rights of our customers
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Protect Whimset and our service providers
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Investigate suspected fraud or illegal activity
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Prevent security threats or other harm
Business Transactions
If Whimset is involved in a merger, financing, restructuring, acquisition, or sale of business assets, personal information may be transferred as part of that transaction, subject to appropriate confidentiality and legal requirements.
We do not sell personal information for monetary payment. However, certain uses of analytics or advertising technologies may be considered “selling,” “sharing,” or targeted advertising under some privacy laws.
Where applicable, you may adjust your choices through the cookie or privacy controls displayed on our website or contact us for assistance.
5. Cookies and Similar Technologies
Whimset and our service providers may use cookies, pixels, tags, and similar technologies to:
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Keep the website functioning properly
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Remember your shopping cart and preferences
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Support checkout and account features
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Understand website traffic and performance
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Prevent fraud and maintain security
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Measure marketing effectiveness
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Personalize content and advertising where permitted
Some cookies are essential for the website to operate. Other cookies, including analytics and advertising cookies, may be optional depending on your location.
Where available, you can manage non-essential cookies through the cookie banner or privacy controls displayed on our website. You may also adjust your browser settings to block or delete cookies, although certain website features may not function properly as a result.
6. Marketing Communications
If you subscribe to Whimset marketing emails, we may send you:
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Product updates
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New arrival announcements
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Special offers and promotions
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Brand news and other relevant content
You can unsubscribe at any time by selecting the unsubscribe link included in our marketing emails or by contacting support@whimset.com.
Even if you unsubscribe from promotional communications, we may still send transactional or service-related messages concerning:
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Your orders
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Payment confirmations
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Shipping and delivery
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Returns and exchanges
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Customer care requests
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Important updates to our services or policies
7. Your Privacy Rights and Choices
Depending on where you live and subject to applicable law, you may have the right to:
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Request access to the personal information we hold about you
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Ask us to correct inaccurate or incomplete information
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Request deletion of eligible personal information
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Withdraw consent for certain uses of your information
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Object to or opt out of certain targeted advertising or data sharing
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Request information about how your personal information has been used or disclosed
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Request a portable copy of certain information
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Submit a privacy concern or complaint
To submit a request, email support@whimset.com with the subject line Privacy Request.
We may need to verify your identity before completing a request. Information provided for verification will only be used to confirm your identity and process the request.
Some information may need to be retained to:
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Complete transactions
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Maintain legally required business records
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Prevent fraud
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Resolve disputes
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Enforce our agreements
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Comply with legal, accounting, or tax obligations
You may withdraw your consent where applicable, but doing so may affect our ability to provide certain products, services, or website features.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
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Provide our products and services
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Complete orders, deliveries, returns, and refunds
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Maintain customer accounts
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Meet legal, tax, accounting, and regulatory requirements
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Prevent fraud and maintain security
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Resolve disputes
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Enforce our agreements
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:
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Loss or theft
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Misuse
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Unauthorized access
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Unauthorized disclosure
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Alteration
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Copying
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Destruction
However, no online transmission or storage system can be guaranteed to be completely secure.
Please protect your account credentials and contact us promptly if you believe your information or account may have been compromised.
10. International Data Transfers
Whimset and our service providers may process or store personal information outside your province or country, including in Canada and the United States.
When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement agencies, or government authorities in accordance with local law.
We take reasonable steps to work with service providers that handle personal information appropriately and use it only for authorized purposes.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, applications, or services.
Whimset is not responsible for the privacy practices, security, or content of third parties. We encourage you to review their privacy policies before providing personal information.
12. Children’s Privacy
Our website is not directed toward children, and we do not knowingly collect personal information from children without the consent required by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact support@whimset.com so we can review and address the request.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to:
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Our business practices
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Our products and services
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Technology
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Legal or regulatory requirements
The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this Privacy Policy occasionally to remain informed about how we handle personal information.
14. Contact Our Privacy Officer
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or how Whimset handles personal information, please contact:
Whimset Privacy Officer
Email: support@whimset.com
Customer Service Hours: Monday–Friday, 8:00 a.m.–4:00 p.m.
We typically respond to general inquiries within two business days. Privacy requests will be handled within the timeframe required by applicable law.