Return & Exchanges

We hope every Whimset piece feels just right in your home. We also understand that colours, dimensions, and proportions can sometimes look different once a product arrives in your space. If something is not quite right, our customer care team will be happy to guide you through the return or exchange process.

Eligible products may be returned or exchanged within 14 days of delivery, subject to the conditions below.

Before Placing Your Order

To help you choose the right piece and avoid the inconvenience of a return, we encourage you to review the product colour, materials, measurements, and care information before ordering.

For furniture and larger décor pieces, please measure your intended space, doorways, hallways, staircases, and elevators to ensure the item will fit comfortably.

Colours may appear slightly different depending on lighting and screen settings. Products made from natural or handcrafted materials may also have unique variations in grain, texture, colour, or finish.

If you have any questions before ordering, please contact us at support@whimset.com. We’re always happy to provide additional information and help you make a more confident choice.

Our 14-Day Return and Exchange Window

If you would like to return or exchange an eligible product, please email us within 14 calendar days of the confirmed delivery date.

Please include:

Your order number
The item you would like to return or exchange
The reason for your request
Clear photographs showing the item and its current condition

Once we receive your request, our team will review the details and work with you to arrange the next steps. Please wait for return authorization and instructions before sending the product back.

Preparing Your Item for Return

To help us process your return smoothly, the product should be:

Unused and in resalable condition
Complete with all parts, hardware, accessories, and manuals
Free from scratches, stains, odours, pet hair, or signs of wear
Unwashed, unaltered, and unmodified
Returned in its original packaging whenever possible
Carefully packaged to prevent damage during transportation

If a product has been assembled, please contact us before taking it apart. Our team will let you know how to prepare it safely for return.

Once the item arrives, our team will carefully inspect it. If everything is complete and in good condition, we will be happy to approve your refund or exchange.

If an item is returned incomplete, used, damaged, or no longer in resalable condition, we’ll contact you to discuss the available options before proceeding.

Returns Due to Personal Preference

We completely understand that a product may not always work as expected because of its colour, size, style, comfort, or fit within your space.

For returns based on personal preference, the customer is responsible for the return shipping or pickup cost. You may arrange a trackable and appropriately insured return shipment, or our team may help coordinate a return label or carrier pickup where available.

If Whimset arranges the return transportation, the applicable cost will be shared with you in advance and deducted from your refund.

Original delivery, express shipping, room-of-choice delivery, assembly, and other completed service fees are non-refundable.

Restocking Fee

Approved returns are subject to a $30 restocking fee per returned item. This fee helps cover the cost of receiving, inspecting, handling, repackaging, and preparing the product for inventory again.

After the product passes inspection, the refund will include the eligible product amount paid, less:

The $30-per-item restocking fee
Applicable return shipping or pickup costs
Any non-refundable delivery or service fees

We will always explain the expected deductions clearly before finalizing your return.

The restocking fee will not apply when:

Whimset shipped the incorrect product
The product is confirmed to have arrived damaged or defective
Whimset cancels the item because it is unavailable
Applicable law requires a refund or cancellation without a fee

Exchanges

If you love the product but would prefer another colour or style, we’ll be happy to help arrange an exchange within 14 days of delivery.

Once the original item has been returned and inspected, we’ll prepare the replacement product, subject to availability.

For exchanges based on personal preference:

The $30 restocking fee will be waived for the first approved exchange
The customer is responsible for return shipping
Additional delivery charges for the replacement may apply
Any price difference must be paid before the replacement is shipped
If the replacement costs less, the difference will be refunded

We’ll confirm all applicable costs and product availability with you before processing the exchange.

If you received an incorrect, damaged, or defective product, Whimset will cover the approved return and standard replacement shipping costs.

Refunds

Once the returned item reaches our facility, our team will inspect it as promptly as possible.

If the product meets the return conditions, the eligible refund will be issued to the original payment method within approximately 5–10 business days after inspection.

Your bank or payment provider may require additional processing time before the refund appears in your account. We appreciate your patience and will be available if you have any questions during the process.

Order Cancellations

We understand that plans can change. If you need to cancel an order, please contact support@whimset.com as soon as possible, and our team will do its best to assist you.

Approved voluntary cancellations are subject to a $30 restocking and processing fee per cancelled item.

If the order has already entered processing or been prepared for shipment, cancellation may no longer be possible. Once an order has shipped, it will be handled as a return, and applicable original shipping, return shipping, and restocking fees may apply.

No cancellation fee will apply if Whimset cancels an item because it is unavailable or cannot be fulfilled. This policy does not affect any cancellation rights provided under applicable law.

Refused or Undeliverable Orders

If an order is refused at delivery or returned because of an incorrect address, missed delivery appointment, or inability to receive the shipment, please contact us. We’ll work with you to determine whether redelivery or a return is the best option.

If the order is returned, applicable original shipping, return shipping, redelivery, storage, and $30-per-item restocking fees may be deducted from the refund.

Damaged, Defective, or Incorrect Products

We take great care in preparing every Whimset order and want your product to arrive in beautiful condition.

If your item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible—preferably within 48 hours of delivery—so we can assist you quickly.

Please keep the original packaging and provide:

Your order number
A photograph of the complete product
Close-up photographs of the issue
Photographs of the packaging and shipping label
A short description of what happened

Our team will carefully review the issue and work with you toward an appropriate solution, which may include replacement parts, repair assistance, a replacement product, or a refund.

Confirmed damaged, defective, or incorrect products will not be charged return shipping or restocking fees.